Privacy Policy

Last updated: October 8, 2026

This Privacy Policy explains how GD Cleaning ("GD Cleaning", "we", "us" or "our"), based in Canada, collects, uses, stores and protects personal information through the GD Cleaning mobile application and the admin portal at admin.gdapp.ca (together, the "Service"). The Service lets GD Cleaning, its supervisors and its business clients communicate about cleaning services.

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Who can use the Service

Accounts are created by GD Cleaning for its business clients, supervisors and staff. The Service is not intended for children, and we do not knowingly collect personal information from anyone under 16.

2. Information we collect

• Account information: name, email address and password. Passwords are stored only in encrypted (hashed) form.
• Business information for client accounts: business name, business number, address, business logo, service description and contract details, as entered by GD Cleaning.
• Profile picture: a photo you choose to upload to your profile.
• Chat content: messages, photos and videos you send through the in-app chat, along with the sender, recipient and time sent.
• Device information: a push notification token for your device, used to send you notifications.
• Notifications: a record of the notifications sent to you and whether you have read them.
• Technical information: our servers automatically record basic request information, such as IP address, device/app type and the time of each request, for security and troubleshooting.

We do not collect your location, contacts, payment card details or advertising identifiers.

3. How we use your information

• To create and manage your account and let you sign in.
• To provide the chat between clients, supervisors and GD Cleaning, including photos and videos of work.
• To send push notifications about new messages and updates.
• To send service emails, such as password reset emails.
• To manage our cleaning services and client relationships.
• To keep the Service secure, prevent misuse and fix problems.
• To meet legal obligations.

We do not sell your personal information, and we do not use it for advertising.

4. Who we share information with

Information you share in a chat is visible to the other participants in that chat (the client, the assigned supervisor and GD Cleaning administrators). We also use the following service providers to run the Service, and they process information only on our behalf:

• Google Firebase (Google LLC): chat message storage and push notifications.
• Brevo: delivery of service emails.
• Our hosting provider: servers that host the app backend, admin portal and uploaded files.

Some of these providers may store or process information outside Canada, including in the United States. When that happens, the information may be subject to the laws of that country. We may also disclose information if required by law or to protect the rights and safety of GD Cleaning, our users or others.

5. How long we keep information

• Chat messages: text messages are removed from the app 60 days after they are sent, and photos and videos are removed after 30 days. Removed messages are moved to a restricted archive that only GD Cleaning administrators can access, so they can be recovered if needed for service, billing or dispute purposes.
• Account and business information: kept while your account is active, and for as long as needed afterwards for legal, accounting or business record purposes.
• Profile pictures: replaced when you upload a new one and removed when your account is deleted.

You can ask us to permanently delete your information at any time (see section 7).

6. How we protect your information

We use reasonable safeguards to protect personal information, including encrypted (HTTPS) connections, hashed passwords, token-based authentication and access limited to authorized staff. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your rights and choices

Subject to applicable law, you can:

• ask for access to the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your account and personal information, including archived chat messages;
• withdraw your consent, which may mean we can no longer provide the Service to you;
• turn off push notifications in your device settings.

To make a request, contact us using the details below. We may need to verify your identity before acting on it, and we will respond within 30 days.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date. If the changes are significant, we will let you know through the app or by email.

9. Contact us

If you have questions about this Privacy Policy or your personal information, or want to make a request, please contact:

GD Cleaning
Canada
Email: info@gdapp.ca

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.